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Table 2 Comparison of experiences and views of most recent event by recall period of event

From: Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: telephone versus postal survey

 

Postal <= 4 weeks

N = 46

Postal 5-13 weeks

N = 52

   

Telephone <= 4 weeks

N = 85

Telephone 5-13 weeks

N = 66

Mean number of services involved in most recent event

2.3

2.6

   

1.9

2.2

  

P = 0.294

    

P = 0.071

When help was sought from first service+

       

   In hours

67%

77%

   

82%

69%

   Out of hours

33%

23%

   

18%

31%

  

P = 0.286

    

P = 0.075

Case managed with sufficient urgency+

       

   Definitely not/No, I don't think so

22%

15%

   

11%

12%

   Yes, I think so

20%

46%

   

22%

23%

   Yes, definitely

59%

39%

   

67%

65%

  

P = 0.021

    

P = 0.951

Overall rating of care received+

       

   Excellent

30%

31%

   

52%

33%

   Very good

30%

35%

   

26%

44%

   Good-very poor

39%

35%

   

22%

23%

  

P = 0.875

    

P = 0.039

  1. +response categories collapsed to ensure validity of chi-squared test