| Postal <= 4 weeks N = 46 | Postal 5-13 weeks N = 52 |  |  |  | Telephone <= 4 weeks N = 85 | Telephone 5-13 weeks N = 66 |
---|---|---|---|---|---|---|---|
Mean number of services involved in most recent event | 2.3 | 2.6 | Â | Â | Â | 1.9 | 2.2 |
 |  | P = 0.294 |  |  |  |  | P = 0.071 |
When help was sought from first service+ | Â | Â | Â | Â | Â | Â | Â |
   In hours | 67% | 77% |  |  |  | 82% | 69% |
   Out of hours | 33% | 23% |  |  |  | 18% | 31% |
 |  | P = 0.286 |  |  |  |  | P = 0.075 |
Case managed with sufficient urgency+ | Â | Â | Â | Â | Â | Â | Â |
   Definitely not/No, I don't think so | 22% | 15% |  |  |  | 11% | 12% |
   Yes, I think so | 20% | 46% |  |  |  | 22% | 23% |
   Yes, definitely | 59% | 39% |  |  |  | 67% | 65% |
 |  | P = 0.021 |  |  |  |  | P = 0.951 |
Overall rating of care received+ | Â | Â | Â | Â | Â | Â | Â |
   Excellent | 30% | 31% |  |  |  | 52% | 33% |
   Very good | 30% | 35% |  |  |  | 26% | 44% |
   Good-very poor | 39% | 35% |  |  |  | 22% | 23% |
 |  | P = 0.875 |  |  |  |  | P = 0.039 |