Table 2 Item difficulty in logit, SE, MNSQ of Infit and Outfit surveyed in 2008

Working environment and necessary equipment are

Feelings regarding the office and staff lounge are

Parking lots and vehicular traffic indications are

Meals provided to employees by hospital are

Hospital's disaster prevention ability is

Overall feeling of the current work environment is

Hospital benefits and salary provided to employees are

Salary and wage levels compared with other hospitals are

The performance appraisal system is open, fair and reasonable

My objective is closely consistent with hospital goals

The hospital message delivery design works well for workers

The Plan-Do-Check-Action and review measures are

The hospital work environment compared to others is

Colleagues can cooperate with each other to achieve goals

Interpersonal relationships with colleagues are harmonious

My boss can give clear instructions to designate tasks

My boss often makes appropriate decisions

My boss fully shoulders and assumes accountability

Communication and interaction with my boss is

Overall, my boss performance can be scored as

Opportunities to exchange and share experiences with colleagues are

Opportunities to cooperate and communicate with other departments are

I often work together with colleagues to achieve objectives

Harmonious relations with members of other departments are

Opportunities to interact with members of other departments are

I can fully extend my professional competence and talent

Many learning and growth opportunities are available for me

My job is challenging

My job provides a sense of identity and accomplishment

My hospital provides necessary on-the-job training courses

Workload and working hours are well allocated

I can engage in my work, career planning and future vision

I am always able to maintain a happy mood at work

My job burdens do not interfere with my family life

I can afford my living expenses with income from my job

This satisfaction survey can be expected to improve the workplace

I would recommend the hospital if my relatives needed treatment