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Table 2 Questionnaire results on a numeric or a labelled adjectival response scale (n = 2400)

From: Designing questionnaires: healthcare survey to compare two different response scales

  Numeric Scale (NS) Labelled Scale (LS)
Questions 0 1 2 3 4 5 6 7 8 9 10 NA A B C D NA
Would Return 1% <1% 1% 1% 1% 2% 1% 4% 11% 13% 67% - 1% 2% 23% 73% -
Quality <1% <1% <1% 1% 1% 1% 2% 5% 15% 22% 52% - 1% 3% 39% 57% -
Question to Physicians <1% <1% <1% 1% 1% 2% 2% 4% 14% 15% 54% 6% 1% 15% 77% - 8%
Question to Nurses <1% <1% <1% 1% 1% 2% 3% 6% 16% 17% 48% 7% 1% 14% 80% - 5%
Respect and Dignity <1% <1% <1% 1% 1% 1% 1% 3% 8% 15% 69% - 1% 9% 90% - -
  1. NA = I didn’t have any questions for staff.
  2. The answering scale in the NS had anchoring labels at 0 and 10 of ‘Certainly not – Yes, of course’ for the first question, ‘Poor – Excellent’ for the second question, and ‘No, never – Yes, always’ for questions 3 to 5, respectively.
  3. The categories of the answering scale in the LS were labelled with ‘Of course not (A), No, I don’t think so (B), Yes, I think so (C), Yes, of course (D)’ for the first question; ‘Poor (A), Fair (B), Good (C), Excellent (D)’ for the second question; and ‘No (A), Yes, sometimes (B), Yes, always (C) for questions 3 to 5, respectively.