Table 2 Questionnaire results on a numeric or a labelled adjectival response scale (n = 2400)
From: Designing questionnaires: healthcare survey to compare two different response scales
| Â | Numeric Scale (NS) | Labelled Scale (LS) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Questions | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | NA | A | B | C | D | NA |
Would Return | 1% | <1% | 1% | 1% | 1% | 2% | 1% | 4% | 11% | 13% | 67% | - | 1% | 2% | 23% | 73% | - |
Quality | <1% | <1% | <1% | 1% | 1% | 1% | 2% | 5% | 15% | 22% | 52% | - | 1% | 3% | 39% | 57% | - |
Question to Physicians | <1% | <1% | <1% | 1% | 1% | 2% | 2% | 4% | 14% | 15% | 54% | 6% | 1% | 15% | 77% | - | 8% |
Question to Nurses | <1% | <1% | <1% | 1% | 1% | 2% | 3% | 6% | 16% | 17% | 48% | 7% | 1% | 14% | 80% | - | 5% |
Respect and Dignity | <1% | <1% | <1% | 1% | 1% | 1% | 1% | 3% | 8% | 15% | 69% | - | 1% | 9% | 90% | - | - |