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Table 3 Planned interruptions

From: Investigating the impact of extraneous distractions on consultations in general practice: Lessons learned

Distraction

Detail

Mobile phone

The patient took a mobile phone call during the consult.

Receptionist

A receptionist asked the doctor for information from the patient files about another patient during the consult.

Car

The patient left the room for two minutes to deal with their vehicle in the car park.