Table 4 The observation guide for LHW visits to clients

The evaluator wrote detailed notes of the visit, using the following headings:

• Place where the visit took place

• Visit time (time of the day and how long the visit lasted)

• People present

 ➢How many

 ➢Apart from the client, who else, and what were their relationship to the client?

• The conversation topics

• The conversation pattern (who talked most; who introduced new topics; when were there silences?)

• Apart from discussing the client’s health, what other service/s did the worker provide?

• Any notable barriers for the LHW in delivering services?

• How did the visit end?