From: Application of the critical incident technique in refining a realist initial programme theory
CMOC | Context | + Mechanism | = Outcome | Evidence: Key Informants |
---|---|---|---|---|
1 Inter-disciplinary team approach and Flattened hierarchy | If Each team member’s voice is heard and considered of equal value | Then this enacts: Understanding of roles, mutual respect, support and value Self & team efficacy Perception of shared decision making Common purpose | resulting in: Increased job satisfaction Higher levels of competence Better teamwork Lower feelings of emotional exhaustion Breaking down of inter-professional silos More integrated care Connectivity of the team and Camaraderie and More efficient use of time | KIs: 3,4, 5, 6, 9,11, 13,14, 15,17 |
2 Effective Communication and Shared Understanding of Goals | If There is clear, simple, open, honest and timely communication in an appropriate and inclusive environment with SMART goal setting | Then this enacts: Shared understanding and clarity of role and purpose; Self- worth and value; Perceptions of confidence and trust in the Intervention | resulting in: Positive engagement of the team Situational awareness More integrated planning More efficient use of time and Better chance of success | KIs: 1,3,4,5, 6, 9,10,11,12, 13,14,16,17 |
3 Leadership support and alignment of team goals with organisational goals | If There is genuine leadership support in the form of tangible resources and positive acknowledgement of staff and alignment of team goals with organisational goals through effective engagement and dialogue | Then this: Motivates, empowers and engages staff, Enacts a sense of team efficacy; a perception of sense making and a shared sense of responsibility and accountability | resulting in: Team pride and camaraderie; Connectedness and confidence in the broader system; Easier implementation and sustainability of the intervention | KIs: 1, 3, 4, 5, 6,7, 9, 10,11,12,13, 14,15 |
4 Characteristics of intervention that give credibility | If The intervention is facilitated/ driven by experienced facilitators who staff can relate to and trust With appropriate clinician involvement where relevant And has perceived relevance to practice with clearly defined goals/outcomes | Then this enacts: Team pride and camaraderie; Connectedness and confidence in the broader system; Easier implementation and sustainability of the intervention | resulting in: Team pride and camaraderie; Connectedness and confidence in the broader system; Easier implementation and sustainability of the intervention | KIs: 3,4,5,7,,9,11, 12,13,14,16,17 |
4a Evidence, recognition and celebration of success | If there is evidence of a positive outcome and When there is recognition and acknowledgement that an intervention is successful | Then this: Empowers motivates and incentivises staff | resulting in: Externally perceived credibility in the intervention and subsequent buy in With increased likelihood of further engagement and spread of the intervention and/or future team interventions | KIs:3, 8,14 |
5 Appropriate Team composition and Physician engagement and support | If there is broad and purposeful selection of team composition with • Physician engagement and support if intervention has a clinical focus | Then this enacts: Feelings of knowledge confidence and competency Psychological safety and Perception of power and influence | resulting in: Legitimacy of the Intervention Better and more timely “buy in” Staff satisfaction Translation of intervention outcomes to practice and better chance of sustainability | KIs:1,2,3,4,5,6,7,8,9,10,11,12,13,14,15, 16,17 |
6 Personal Relationships | If team members have positive personal relationships or prior experience of a positive working relationship and/or an established social network | Then this enacts: Perceptions of Trust Perceptions of Psychological Safety Shared understanding of experiential knowledge of team: ways of working, skill-sets likes and dislikes | resulting in: Better engagement in intervention and Easier implementation Ability to progress intervention issues informally Distribution of work according to skill-sets More honest and open communication More integrated planning Quicker recovery from conflicts | KIs:1,2,3,4,5,6, 7,9,11,13,14 |
7 Inter-professional tensions | If there are inter-professional tensions, rivalry and mis -trust | Then this enacts: Feelings of frustration; lack of respect; dis-empowerment, perceptions of lack of psychological safety and cynicism | resulting in: Failure to progress the intervention, lack of support for the intervention and/or withdrawal from the process | KIs:1,5,6,7,8,10,11,12 |
7a Escalating mechanisms | If There is failure to progress an intervention, lack of support for the intervention and/or withdrawal from the process because of inter-professional tensions | Then this enacts: further escalating mechanisms of dis-satisfaction, depletion of energy and resilience and perception of powerlessness | resulting in: Greater silo mentality among professions | KIs: 5,7,14 |