Table 8 Corresponding Observation and Survey Items
Behaviours | Corresponding survey questions |
|---|---|
Voice Behaviours | |
Communicating opinions to others even if they disagree | Q2, Q4, Q7, Q11, Q13, Q16, Q18, Q19 |
Asking questions | Q1, Q10, Q17 |
Providing information | Q2, Q3, Q4, Q5, Q6, Q11, Q12, Q13, Q14, Q15, Q18, Q19 |
Providing feedback | Q2, Q4, Q5, Q6, Q7, Q11, Q12, Q13, Q14, Q15, Q16, Q18, Q19 |
Providing help or solutions | Q4, Q13, Q18 |
Correcting others | Q15, Q18, Q19 |
Defensive Voice Behaviours | |
Denying faults or blame others | Q5, Q14 |
Showing aggression (Raising voice, large gestures) | NA |
Evading confrontation by focusing only on positives | Q5, Q6, Q14, Q15 |
Silence Behaviours | |
Facial expression indicates fear | Q7, Q16 |
Facial expression indicates disengagement | Q4, Q7, Q8, Q13, Q16, |
Closed body language (arms closed, lean backwards) | NA |
Supportive Behaviours | |
Sharing procedures, knowledge and experience | Q2, Q4, Q11, Q13 Q18, Q19 |
Sharing future plans | Q18, Q19 |
Active listening (verify, paraphrase) | Q1, Q10 |
Use of inclusive language such as “we” | NA |
Agreeing/Responding positively or enthusiastically to input | Q7, Q16 |
Acknowledging achievements/ congratulating one another | Q8 |
Delegating tasks | Q8, Q17 |
Unsupportive Behaviours | |
Interrupting | Q7, Q16 |
Discussions within small sub-groups | Q7, Q16 |
Reacting cold/ignoring a joke | NA |
Learning or Improvement Oriented Behaviours | |
Reviewing own progress and performance | Q1, Q4, Q10, Q13, Q19 |
Asking for feedback | Q1, Q10 |
Asking for help or solutions | Q1, Q10, Q17 |
Asking for input from all meeting participants | Q7, Q8, Q16 |
Informing the team about issues or mistakes related to patient safety | Q5, Q6, Q14, Q15, Q18, Q19 |
Looking for improvement opportunities and speaking up with ideas | Q4, Q8, Q13 |
Acknowledging own mistake | Q5, Q14 |
Familiarity Behaviours | |
Talking about personal, non-work matters | Q12, Q3 |
Laughing about a joke | NA |
Overview Observations | |
There was enough opportunity for participants to ask for help | Q1, Q10, Q17 |
There was enough opportunity for participants to speak up | Q1, Q3, Q4, Q5, Q6, Q7, Q12, Q13, Q14, Q15, Q16, Q18, Q19 |
There was enough opportunity for participants to discuss with the team leader | Q1, Q2, Q3, Q4, Q5, Q6, Q7 |
Certain team members dominated the discussion | Q7, Q16 |
Decisions were made together, by the entire team | Q7, Q16 |
The atmosphere in this team was constructive | Q1, Q4, Q8, Q10, Q13, Q17, Q19 |
People seemed genuine and not to hold back anything | Q1, Q2, Q3, Q4, Q5, Q6, Q7, Q10, Q11, Q12, Q13, Q14, Q15, Q16, Q17, Q18, Q19 |