Table 2 Items with face validity index less than 0.78 and the action taken

1.How easy is to find appointments at a fitting time?

0.8

0.7

Delete

3.What is the nearest appointment you usually find? E.g. within a week, >1wk-3wk, >3wk- 5 wk., >  5 wk

0.5

0.8

Rewrite

4.How easy is it to reach the health facility for infertility treatment?

0.6

0.9

Delete

7.To what extent did this health facility show justice in providing services e.g. booking appointment, go into the clinic?

0.6

0.6

Delete

8.How frequent did you need an intermediary to book appointment or access health services for infertility?

0.7

0.8

Rewrite

12.What is the average waiting time you spend before entering the clinic?

0.7

0.8

Rewrite

14.To what extent did you face the problem of overcrowding while receiving health care in this facility?

0.5

0.8

Delete

20.How do you rate the cleanliness in the water closet

0.7

1.0

Delete

21.How do you rate the tidiness in this health facility in general?

0.7

1.0

Rewrite

32.Did your physician or nurse consider your preferences regarding privacy?

0.3

0.9

Delete

34.Did your physician or nurse let you know who are the health staff in the room when you receive fertility care?

0.7

0.9

Delete

36.Was there another patient with you in the same room while you were receiving fertility care?

0.7

0.9

Delete

38.Did your physician or nurse tell others about your infertility issues while you preferred not to?

0.6

1.0

Rewrite

47.How do you rate the staff communication during your treatment journey?

0.8

0.6

Delete

48.Did the healthcare team members respect each other?

0.6

0.6

Delete

49.Did you notice inappropriate behavior from any healthcare team member?

0.6

0.4

Delete

50.Did your physician or nurse tell you something during your treatment journey then you discovered it was not true?

0.6

0.9

Rewrite

51.Have you booked for an operation or procedure to be done by your physician then another one did it for you without your permission?

0.6

0.9

Delete

52.Was your physician honest about the possible outcomes of infertility care? E.g. success rate of ICSI

0.5

1.0

Delete

53.Was the healthcare team willing to tell you about errors or incidents, if happened?

0.5

1.0

Rewrite

54.To what extent can you trust your physician?

0.6

0.9

Rewrite

55.Did you notice materialistic behaviors from your physician or nurse?

0.4

0.8

Delete

56.Did you need to pay extra fees directly to your physician or nurse to receive fertility care?

0.6

1.0

Rewrite

57.To what extent did the medical team practice medicine in love and dedication?

0.6

0.8

Delete

63.Did your physician give you the prescription without examining your body?

0.7

1.0

Rewrite

70.Was your physician keen to prescribe medicines with the least side effects?

0.8

0.7

Delete

74.Have you ever felt that you extract the words from your physician by effort?

0.5

0.8

Delete

95.Did you receive infertility awareness-raising activity invitation or announcement through this health facility?

1

0.5

Delete