Table 3 Themes from Participants reports of “three take home points from this group objective structure clinical experience program”

Learning about other

1. How through voicing the feelings of the participant, they feel more heard 2) To have the patient "teach back" to me and summarize what I had told them. 3) How to utilize technology to better connect with patients

2. Challenges in recruitment of older adults 2) being culturally appropriate and self-aware when recruiting 3) and how to interact with caregivers

3. If a patient is having issues, it's better to address them even though it may be uncomfortable to do so because it will provide you with insight about how to help 2) it's important to converse casually with the patient in order to establish trust and a friendly demeanor while also making sure to keep the conversation relevant to the purpose 3) there's value in establishing an emotional connection with people who might have doubts or anxiety

4. The importance of being precise and confident when we speak to a patient 2) Authenticity and genuineness help build patient rapport 3) Trying to slow down when I speak because speaking too fast can create a gap in communication with patients, so it is important to make sure the patient is hearing you well

Learning about self

1. It is okay to slow down 2) Acknowledge the person's feelings 3) Have them summarize what was said

2. Listen carefully and tailor my talk to what the person is saying 2) empathize with someone and addressing someone's emotions, 3) and to just have a conversation with someone (there is no one concrete way of consenting, etc.)

3. Interview skills 2) Cultural sensitivity 3) Better communication skills

Specific behaviors to change

1. Repeat yourself loud and clear 2) Don’t get flustered 3) Keep calm and smile

2. acknowledge the "elephants in the room" + name the issues that are present 2) check for comprehension 3) stay mindful of wording/body language

3. Engage in active listening 2) Always be culturally sensitive 3) Be calm, genuine, and transparent

4. Come prepared with alternative means of communication to deal with zoom—e.g. visuals like a document that can be shared via zoom, items to hold up to the camera, using the chat feature to type messages, etc. 2) Come prepared to help troubleshoot technology to deal with zoom—e.g. helping someone set up headphones, control volume, etc. 3) Prepare sufficiently with background knowledge so that surprise questions / curveballs are more easily answered

5. Need to do a thorough prescreening before interview

6. I will always try to take time to build trust and personal connection so the patient feels seen and heard. 2) When participants may feel frustrated, it is ok and helpful to name that feeling in order to move beyond it. 3) Patience and understanding of the participant's situation is critical

7. Not only have empathy but show it through my body language/facial expressions 2) Confirm understanding instead of just asking "Do you understand?" 3) Acknowledge people’s feelings and overtly ask about them

8. patient 2) Slow speaking 3) Empathy

Benefit of learning from doing

1. Feedback is important 2) receiving advise from experienced physicians is great 3) mock cases are a great way to learn new strategies and improve your recruiting