Table 4 Research staff performance on behaviorally anchored checklist as assessed by standardized patients
From: A novel simulation-based approach to training for recruitment of older adults to clinical trials
Domain | Checklist Item (Mean % Well Done) | Racism Case (N = 15) | Family member (N = 12) | Hearing (N = 12) | All Cases (N = 39) | Domain Mean % Well Done (SD) | Well Done Behavioral Anchor |
|---|---|---|---|---|---|---|---|
(Mean % Well Done) | |||||||
Relationship Develop | Communicated concern or intention to help | 60% | 83% | 67% | 69% | 67% (6.1) | Actions and words conveyed intention to help/concern |
Non-Verbal Behavior enriched communication (e.g. eye contact, posture) | 60% | 83% | 25% | 56% | Non-verbal behavior facilitated effective communication | ||
Acknowledged emotions/feelings appropriately | 67% | 75% | 50% | 64% | Acknowledged and responded to your emotions in ways that made you feel better | ||
Was accepting/non-judgmental | 73% | 92% | 58% | 74% | Made comments and expressions that demonstrated respect | ||
Used words you understood and/or explained jargon | 60% | 92% | 58% | 69% | Provided no opportunity for misunderstanding by avoiding or spontaneously explaining jargon | ||
Patient Education | Asked questions to see what you understood | 47% | 33% | 25% | 42% | 47% (7.8) | Checked your understanding through specific questioning and/or asking you to repeat back information |
Provided clear explanations/information | 53% | 67% | 50% | 56% | Provided small bits of information at a time and summarized to ensure understanding | ||
Collaborated with you to identify and decide on possible next steps/plan | 53% | 17% | 25% | 33% | Elicited your views on next steps, shared her/his ideas, and mutually developed plan of action | ||
Patient Satisfaction | Answered or addressed all of my questions/concern | 47% | 92% | 75% | 69% | 65% (4.2) | Answered/addressed all of your questions/concern |
Took a personal interest in you; treated you as a person | 60% | 75% | 50% | 62% | Took an active personal interest in you | ||
Information Gathering | Allowed you to talk without interrupting | 80% | 83% | 92% | 85% | 85% | Did not interrupt and allowed time to express thoughts fully |