Table 1 Indicators of HSR in English questionnaire
Indicator and its label | Question wording |
|---|---|
attention (time) | … the amount of time you waited at the doctor’s before being attended to? |
respect (resp) | … your experience of being greeted and talked to respectfully? |
communication (comm) | …the experience of how clearly health care providers explained things to you? (Language and content easy to understand) |
autonomy (aut) | … your experience of being involved in making decisions about your treatment? |
confidentiality (conf) | … the way health services ensured you could talk privately to health care providers? |
Choice (choice) | … the freedom you had to choose your health care provider? |
quality of amenities (clean) | … the cleanliness of the rooms inside the facility, including toilets? |