Retaining young people in a longitudinal sexual health survey: a trial of strategies to maintain participation
BMC Medical Research Methodology volume 10, Article number: 9 (2010)
There is an increasing trend towards lower participation in questionnaire surveys. This reduces representativeness, increases costs and introduces particular challenges to longitudinal surveys, as researchers have to use complex statistical techniques which attempt to address attrition. This paper describes a trial of incentives to retain longitudinal survey cohorts from ages 16 to 20, to question them on the sensitive topic of sexual health.
A longitudinal survey was conducted with 8,430 eligible pupils from two sequential year groups from 25 Scottish schools. Wave 1 (14 years) and Wave 2 (16 years) were conducted largely within schools. For Wave 3 (18 years), when everyone had left school, the sample was split into 4 groups that were balanced across predictors of survey participation: 1) no incentive; 2) chance of winning one of twenty-five vouchers worth £20; 3) chance of winning one £500 voucher; 4) a definite reward of a £10 voucher sent on receipt of their completed questionnaire. Outcomes were participation at Wave 3 and two years later at Wave 4. Analysis used logistic regression and adjusted for clustering at school level.
The only condition that had a significant and beneficial impact for pupils was to offer a definite reward for participation (Group 4). Forty-one percent of Group 4 participated in Wave 3 versus 27% or less for Groups 1 to 3. At Wave 4, 35% of Group 4 took part versus 25% or less for the other groups. Similarly, 22% of Group 4 participated in all four Waves of the longitudinal study, whereas for the other three groups it was 16% or less that participated in full.
The best strategy for retaining all groups of pupils and one that improved retention at both age 18 and age 20 was to offer a definite reward for participation. This is expensive, however, given the many benefits of retaining a longitudinal sample, we recommend inclusion of this as a research cost for cohort and other repeat-contact studies.
There is an increasing trend towards lower participation in questionnaire surveys . This affects costs, as more people have to be approached in order to meet the target sample size, and generally reduces representativeness, since participation is biased to particular groups. The challenges are multiplied for longitudinal studies as they aim to retain the same individuals across a number of waves and, after the first wave, individuals who do not respond cannot simply be replaced by substitutes with the same characteristics. Statistical techniques offer strategies which attempt to reduce bias introduced by attrition, for instance weighting and multiple imputation . These options each have strengths and weaknesses and require sophisticated statistical skills to implement . Naturally, whatever statistical approach taken to reduce biases created by sample attrition, external and internal validity is enhanced by retaining as many of the original participants as possible .
The authors' interest in response and retention rates was motivated by their goal to maximise these within the SHARE cluster randomised trial, which evaluated the effectiveness of teacher-delivered sex education . The trial surveyed young people at average age 14 in school, age 16 in school (except for those who had left school at the earliest legal age allowed (age 16) and who were sent a postal questionnaire to their home), ages 18 and 20 via postal questionnaires. The age range of the different sweeps of the survey covered the transition from school pupils to adults, a transition often associated with geographical mobility which increases the likelihood of attrition within the sample. A further challenge for this study was the sensitive topic of the research, namely sexual health, which could also adversely affect response rates. In order to address these challenges, existing literature in the area of response rates and retention was sourced in order to learn from the work of other researchers.
Past research has shown that there are a number of underlying demographic factors associated with increased likelihood of participating in scientific research and these include being female [3, 5, 6], of higher socioeconomic status [3, 7–9], higher educational attainment, being employed , and being married . A number of attempts have been made by researchers to increase participation rates and these include, but are not limited to: reducing the length of questionnaires ; using opt-out rather than opt-in consent ; using colour and personalising questionnaires and survey correspondence [12, 13]; providing a letter of introduction with postal surveys ; using telephone or postcard based prompts in postal surveys ; and using financial incentives [14, 16–20]. This paper will focus upon the effect that offering different types of financial incentives has upon reducing attrition in longitudinal cohorts.
Researchers have explored a range of incentive strategies in order to maximise response rates and the retention of survey participants. Largely, these explorations have been limited to surveys conducted with populations of physicians or other professionals, leaving it unclear whether or not these findings can be generalised to an adolescent population. In a Cochrane review  of 292 RCT trials with approximately 260,000 participants, a meta-analysis found that when monetary incentives were used the odds of response doubled, regardless of whether or not the incentive was contingent upon the return of the questionnaire. In a subsequent systematic review  it was found that for incentives less than $0.50 each additional $0.01 increased the odds of response by 1%. However, for incentives over $0.50 each additional $0.01 provided a diminishing marginal increase in response. Both of these reviews examined studies that were conducted across both professional and lay persons and no exclusion criteria were applied in reference to the topic of the research. As a result of this, the findings of these reviews may not be generalisable to health related research conducted with adolescents.
Where the use of incentives has been evaluated specifically within the field of health related research, there have been mixed results. In England, Roberts et al. (2000)  found that the direct payment of £5 cash incentives increased the response rate to a questionnaire about HRT amongst women aged 40-65 years of age (achieved 67% response rate), whilst inclusion in a prize draw of £50 did not (56.1% response rate). Again based in England, Roberts et al. (2004)  in an RCT to evaluate the effect of including a lottery incentive on response rate found that the offer of entry into a lottery style draw for £100 of high street vouchers had no effect on the return rates of postal questionnaires amongst respondents aged 18 years and over (lottery and no incentive conditions both resulted in a 62% response rate). This supported the findings of Aadahl and Jørgensen (2003)  from Denmark who demonstrated in another RCT exploring the effect of lottery incentives on response rate that the inclusion of a lottery incentive in their questionnaire on physical activity levels in adults increased the response rate over the first few weeks of the study, but made no overall significant difference to the final response rate (lottery 63% response rate and no incentive 60.4% response rate). Johannsson et al. (1997)  based in Norway found that inclusion in a lottery significantly improved the response rate to a postal survey on dietary trends in people aged 16-79 years of age, compared with the offer of no incentive (72% versus 63%). Kalantar and Talley (1999)  from Australia found that respondents who received an instant win lottery ticket with a maximum prize of $25,000 (AUS) had a significantly higher response rate than those who did not (75% versus 68%).
Few of the studies described above address the effect of incentives on the response rates to questionnaires amongst adolescent/young adult populations. Of the three studies that we identified, the following findings were observed. Martinson et al. (2000)  from USA found that both monetary and lottery style incentives increased the response rate to postal questionnaires about smoking amongst respondents aged between 14 and 17 years of age, with the greatest response rates seen for definite monetary awards (74% response for £15 cash, 69% for token, 63% for prize incentive and 55% with no incentive). The use of incentives did not alleviate the existing gender and age biases in participation, with more girls and younger respondents returning questionnaires. In contrast to the finding that incentives do not increase response rate amongst predicted groups of non-responders, USA based research by Datta et al. (2001)  found in an analysis of incentive use in the National Longitudinal Survey of Youth, 1997 Cohort (NLSY97) that the use of monetary incentives can increase the response rates of harder to reach young people, with the size of the incentive being important (the difficult group showing a 76% response to $10 dollars and 78% for $20 - there was not a no incentive condition). Finally, Collins et al. (2000) also based in USA found that for young adults the size of the monetary incentive was more important than whether the incentive is pre-paid or contingent upon the return of a questionnaire, with a 25% increase in payment resulting in a 7% increase in response rate (the highest response rate was 66%).
This paper aims to extend the current literature in three key ways: first, to increase the limited knowledge base about effect of incentives on 18 to 20 year olds in the UK; second, to address the effect of the incentives when collecting highly sensitive data, in this case data relating to sexual attitudes and behaviour, drug use, sexual abuse and domestic violence; and third, the effect of incentives longitudinally. Furthermore, we were also able to test method of completion, offering young people a choice of traditional postal questionnaire, a web-based questionnaire, or a telephone interview.
The data for this trial of incentives were collected within the context of a cluster randomized trial to evaluate the effectiveness of teacher-delivered sex education, the SHARE study . Ethical permission for the intervention and questionnaire work with pupils was granted by Glasgow University's Ethical Committee for Non-Clinical Research Involving Human Subjects. Following ethical approval, a randomised control trial (RCT) of school sex education was conducted in non-denominational state schools within 15 miles of the main cities in Tayside and Lothian regions of Scotland. Out of 47 schools, 25 agreed to participate.
Figure 1 is a flow diagram for this study and aims to complement and clarify the methods and results of this study. During 1996 and 1997 two successive cohorts of 13 - 14 year olds participated in a baseline survey (mean age 14 years and two months). The 7,616 pupils who participated (of the 8,430 eligible) were representative of 14 year olds throughout Scotland, in terms of parents' social class and the proportion of one-parent households, using 1991 Census data . Data were collected annually from alternate cohorts, such that every two years each cohort of young people was sampled until they were 20 years old in 2002 and 2003 respectively. Wave 1 and Wave 2 were conducted through self-complete questionnaires in schools, although in Wave 2 (mean age 16 years, one month) the 27% who had already left school at the minimum legal age of 16 were sent postal questionnaires. During Wave 3, Cohort 1 was invited to complete a postal questionnaire, a web-based questionnaire, or to do a telephone interview, whilst Wave 3, Cohort 2 and all of Wave 4 was conducted entirely through postal questionnaires. For pupils still at school, pupils' parents could choose to withdraw their child from the study and pupils themselves could opt out of the study. For pupils receiving a postal questionnaire, they were informed that they could withdraw by returning a blank questionnaire.
The issue of attrition to postal questionnaires became clear during the second wave of data collection, when the early school leavers provided a poor response rate to questionnaires (see Results). Given the importance of maximising participation at age 18 and 20, after all the pupils had left school and postal questionnaires were the sole means of data collection, we ran a sub trial to empirically explore the impact of different incentives on participation. Participants at age 18 belonging to Cohort 1 were split into three randomly assigned groups clustered by school. Group 1 received no incentive, Group 2 had a chance of winning one of twenty-five £20 Kingfisher vouchers (odds of approx. 1:300 and with a utility value of 7 pence). Kingfisher vouchers can be spent in a range of stores that sell products such as CDs, DVDs, cosmetics, toiletries and DIY products, but do not sell cigarettes or alcohol. Group 3 had a chance of winning one £500 Kingfisher voucher (odds of approx. 1:1,333 and with a utility value of 38 pence). The following year extra funding was secured to explore the impact (on Cohort 2/Group 4, Wave 4) of offering a definite reward for participation, each pupil was sent a £10 Kingfisher voucher (a utility value of £10) on receipt of their completed questionnaire. Finally, at Wave 4 (the final wave) when participants were aged 20, all participants were offered a definite £15 Kingfisher voucher on receipt of their completed questionnaire (a utility value of £15). In addition, Cohort 1, were given the choice of completing a web-based questionnaire, a telephone interview or a postal questionnaire. At every stage the methods used in this study were balanced across the original arms of the trial (SHARE intervention versus control).
There were four stages to this analysis conducted within SPSS version 14 (for descriptive statistics) and MLwiN version 2.14 (for all significance testing, which allowed for clustering at school level as school was the unit of randomisation). First, descriptive statistics were used to describe participation rates for each cohort over the four waves of the trial. Second, the most powerful predictors of non-response were identified. The predictors of non-response were primarily collected at baseline when the participants were 14 years old and the sample had over a 90% participation of the original eligible sample. Third, we tested whether the four conditions (no incentive; chance of winning one of 25 Kingfisher vouchers; chance of winning one £500 Kingfisher voucher; offer of £10 Kingfisher voucher contingent on return of a completed questionnaire) of the trial were balanced across the most powerful predictors of non-response. Fourth, and finally, we formally tested the impact of the four incentive conditions.
Table 1 complemented by Figure 1 shows the response rates of each cohort at each wave of the survey. When all of the pupils were still at school (Wave 1) over 90% of both cohorts responded. The figure drops for Wave 2 when 27% of the pupils had left school. Wave 2 data were collected from 5,458 young people giving an overall participation rate of 70.4%. There were major differences in the participation rate for those still at school (81%) and early school leavers (39%). At Wave 3 Cohort 1 was randomly assigned to three groups: Group 1 were not offered an incentive; Group 2 had a chance of winning one of twenty-five £20 Kingfisher vouchers (odds of approx. 1:300); and Group 3 had a chance of winning one £500 Kingfisher voucher (odds of approx. 1:1,333) this succeeded in retaining 32.5% of pupils approached (only 26.4% of the original eligible sample). While, at Wave 3 all young people in Cohort 2/Group 4 were offered a £10 Kingfisher voucher on receipt of a completed questionnaires, 48.8% of pupils approached participated and 41.1% of the original eligible sample was retained. In Wave 4 both cohorts (all participants) were offered a £15 Kingfisher voucher on receipt of a completed questionnaire and Groups 1 to 3 retained 37.4% of those approached (24.7% of the original eligible sample), while Group 4 retained 48.7% of those approached (34.4% of the original eligible sample).
Table 2 illustrates that only a very small proportion of pupils from the original eligible sample failed to complete a questionnaire in any wave (3%). Over half of pupils participated in two or three waves of the survey. It is of note that Group 4, which from age 18 (Wave 3) were offered a definite reward for participation had 22% of pupils participating in all 4 waves of the survey, whereas the other three groups, that did not receive a definite reward until age 20, had only 14.1% of pupils participating in all 4 waves.
While the descriptive statistics described above suggest that a definite reward for participation is helpful, before formally testing this it is necessary to assess whether the four incentive conditions were balanced for key predictors of non-response. The predictors of non-response had been explored within SHARE when developing inverse probability weights for use when analysing data from age 16, Wave 2. The weighting strategy has been described and used within a number of papers arising from the SHARE study [26, 27]. Table 3 below shows the impact on response rate of the most powerful predictors of non-response at 16, 18 and 20 years of age in the SHARE study. These predictors of non-response were: being male; at age 14 father was a manual worker (blue-collar worker); mother was a manual worker; not living with both parents; low parental monitoring; more than £20 per week to spend; was drunk once a month or more frequently; and finally, measured at age 16, leaving school early (at the minimum legal age). It should be noted that receiving the SHARE teacher delivered sex education was not related to questionnaire participation.
The next step was to test whether randomisation had helped to generate 4 groups that were matched across the predictors of non participation. Table 4 shows that the 4 groups were balanced (no statistical difference) for all of the predictors of participation, namely, gender, occupational classification of father, occupational classification of mother, family composition, parental monitoring, spending money, early school leavers and frequency of drunkenness. This means that the randomisation of the Groups 1 to 3 was successful and also balanced with Group 4/Cohort 2. The balance with Group 4/Cohort 2 was expected given that the Cohorts are simply two consecutive year groups of pupils from the same schools, geographical areas and had all their data collected at the same time of year and at the same age.
Table 5 shows the results of two multivariate logistic regressions that were undertaken to test the effects of the incentives for pupils at ages 18 and 20. Before incentives (baseline) at Wave 2 (age 16) there was no significant difference in participation between any of the four groups. After implementing the different incentives, results show that at both 18 and 20 years, Group 4, where respondents received a £10 voucher on receipt of a completed questionnaire at Wave 3 (age 18), showed a significantly increased likelihood of response.
Finally, Table 6 shows the uptake of our offer to complete the questionnaire by postal questionnaire (pen and paper), web or by telephone (free of charge). This choice was offered to Groups 1 to 3 participants at Wave 4 (age 20), to see if offering alternative modes of completing the questionnaire would improve the participation rate over that achieved in Wave 3. It is clear that the overwhelming proportion of pupils opted for a questionnaire to be posted to them.
The results confirm the challenge of retaining a longitudinal sample by postal questionnaire, especially when young people are making the transition from secondary school to their adult life and are geographically mobile. By the end of Wave 4 (age 20) we had retained a quarter of Groups 1 to 3 and a third of Group 4. The evidence shows that the difference in retention rate was associated with the incentive conditions we evaluated in the analysis for this paper. Group 1 was offered no incentive, Group 2 a chance of winning one of twenty-five £20 Kingfisher vouchers and Group 3 a chance of winning one £500 Kingfisher voucher. When formally tested none of these three strategies were successful at increasing response rates. This finding is in line with other (not youth specific) evaluations of lottery incentives [16, 20, 24]. It was clear that the best strategy for retaining all groups of pupils and one that improved retention at both age 18 and age 20 was to offer a definite reward for participation. This finding is in line with that of Martinson et al. (2000) who found that offering a definite monetary award for completion of a smoking questionnaire by 14 to 17 year olds yielded the largest increase in response rate . Our age 16 (Wave 2) participation rate (70%) was comparable with Martinson et al.'s  highest response rate of 74% for 14-17 year olds.
No studies were identified that collected such sensitive, sexual health, data and that covered four Waves at the same ages as the SHARE RCT. The findings of this study therefore provide unique evidence on retaining young people in sensitive research over a transition period of their lives.
If the strategy of offering a definite reward for participation were to be implemented earlier at age 15/16, there may be a tension in offering a reward to early school leavers while the others are still being surveyed at school, as those still at school may feel their previous school-mates are being offered something simply because they left early, while they are being disadvantaged for staying on at school. However, the benefits of retaining leavers at an early stage may outweigh that tension. Our participation rates for pupils still in a school setting were very high (Wave 1 and vast majority of Wave 2 participants), which suggests there would be no added benefit of paying school based pupils for completing questionnaires. In addition, school students frequently complete questionnaires and sit tests without any cash incentive. For those that have left the school setting, a voucher/cash incentive could be viewed as paying participants for their time that they could otherwise be using to do paid work.
A limitation of our study was that we randomised Groups 1 to 3 who all belonged to Cohort 1, while exactly a year later all of Cohort 2 became Group 4. Ideally, we would have randomised all four groups. The reason for not randomising all four groups was due to inadequate funding to allow us to test for a definite reward for participation when we randomised Cohort 1. We succeeded in securing the additional funding the following year. However, the two cohorts are simply two consecutive year groups of pupils from the same schools, which were randomly assigned at school level within the context of the SHARE RCT , data were always collected at the same time of year (the Autumn/Fall term), the participants were the same age when completing questionnaires and no significant effect of Cohort has ever been detected within the SHARE RCT . Thus, there is no reason to expect Group 4/Cohort 2 not to be balanced across the predictors of participation with Groups 1 to 3. The analysis shown in Table 4 confirms that all four groups were balanced across all the predictors of participation. Thus, while this is not a conventional randomised trial, it is a fair trial of the four different incentives explored in this paper.
The uptake of our offer to complete the questionnaire by web or by telephone (free of charge) was very low and did not seem worth the substantial costs of setting-up these options. In 2002 and 2003 the overwhelming preference was to complete by paper and pen. However, since access to broadband continues apace, it might be worth exploring the web option again in the future.
The best strategy for retaining all groups of pupils beyond school and one that improved retention at both age 17/18 and age 19/20 was to offer a definite reward for participation. While this is expensive, given the many benefits of retaining a longitudinal sample, we recommend inclusion of this as a research cost for cohort and other repeat-contact studies.
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We would like to thank the young people involved for their co-operation and support, without which the study would not have been possible. We have also benefited enormously from the advice and encouragement of our Advisory Committee and of colleagues in the MRC Social and Public Health Sciences Unit and Applied Statistics Group, Napier University. We are particularly grateful to the MRC SPHSU Survey Team, to Professor Sally Macintyre for helping with the study design and supporting it throughout, and to Professors Gillian Raab and Mark Petticrew, and Dr Alison Parkes for their invaluable advice on this paper. The research was supported by the UK Medical Research Council.
The authors declare that they have no competing interests.
MH, DW and GH designed the trial of incentives, while MH and DW collected the data. MH analyzed the data. DW and CN commented on the analysis. MH and CN drafted the paper and MH revised subsequent drafts based on co-authors' comments. MH, DW, CN and GH commented on subsequent drafts of the paper and all authors have read and approved the final manuscript.
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Henderson, M., Wight, D., Nixon, C. et al. Retaining young people in a longitudinal sexual health survey: a trial of strategies to maintain participation. BMC Med Res Methodol 10, 9 (2010). https://doi.org/10.1186/1471-2288-10-9